Effective Date: November 01, 2025
This Privacy Notice applies to the processing of personal information carried out by Lunaris (“Lunaris”, “we” or “us”) through Lunaris website lunaris.mobi (”Website”) and Lunaris mobile app (”App”). It describes how and why we may collect, store, use, and/or share your personal information when you use our Website and App and all available services via the Website and App (“Services”), as well as our privacy practices.
While we endeavor to adhere to all relevant legal and regulatory requirements, this Privacy Notice serves as a foundational document outlining the core principles of our data processing practices. It may not encompass every specific scenario or jurisdiction, but rather provides a comprehensive framework for our approach to data handling and privacy protection.
Key Objectives
Transparency: Ensure you understand what personal information we collect, why we collect it, and how it is used and shared.
Security: Describe the measures we take to secure your data and the technologies we employ to safeguard your privacy.
Rights: Outline your rights under applicable privacy laws, including how to access, correct, or delete your data.
Choices: Empower you with choices on how your information is used and shared.
Accountability: Communicate our responsibility in handling your data ethically and lawfully.
Summary of Key Points
Topic and Details
What data we collect: Contact details, user data, device information, usage analytics, behavior on the site and transactional information.
How we use it: To facilitate the delivery and enhancement of our services, streamline business operations, execute transactions efficiently, maintain effective communication channels, implement robust security measures, and ensure compliance with applicable laws and regulations.
Sharing of information: We share your information judiciously and only under specific circumstances, including: with our trusted service providers to facilitate operations, with legal authorities when mandated by law, with our corporate affiliates for business purposes, with potential business partners in the event of mergers or acquisitions, and with third parties only after obtaining your explicit consent.
Your privacy rights: Rights include accessing and correcting personal information, requesting data deletion, limiting data processing, exercising data portability, and opting out of targeted advertising, marketing communications, and mailing lists.
Security measures: Secure servers, data encryption, regular audits, and limited access to personal information.
Data retention: Retained only as long as necessary for business or legal purposes.
Children’s data: Services are not intended for individuals under 18 years old; data from minors is not knowingly collected.
Updates to the Notice: We periodically review and update this Privacy Notice to reflect changes in data protection laws or our operational practices.
For any inquiries or concerns regarding our privacy practices, please don’t hesitate to contact our dedicated customer service team via email at hello@Lunaris.com.
1. What Information We Collect
To provide clarity on terminology, this Privacy Notice will use “personal information,” “personally identifiable information” (PII), and “personal data” interchangeably. These terms refer to any data that can be used to identify or be associated with a specific individual.
“Personal Information” means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, to an identified or identifiable living natural person, including but not limited to: (i) identifiers such as a real name, alias, postal address, unique personal identifier, email address, or other similar identifiers; or (ii) information defined as “personal information,” “personally identifiable information,” “personal data,” or similar expressions under applicable privacy or data security law.
We collect various categories of personal information to provide you with the best possible experience. The types of data we collect, their purpose, and sources are detailed below:
We collect various categories of personal information to provide, improve, and personalize our services. These categories include the following:
User Account Data. We collect basic account details such as your name, date of birth, and zodiac sign. This information is provided directly by users and is used to create and manage accounts as well as to deliver core services.
User Data. We may collect photos (such as images of tarot card spreads) and messages you submit while using our services. These materials are provided voluntarily by users and may come from your device’s camera or storage. They are used solely to provide the requested service and are not shared with third parties without consent.
Contact Information. We collect your name and email address when you contact us, sign up for newsletters, or request support. This information enables us to provide customer assistance and send you relevant updates.
Usage Data. We automatically collect information about how you interact with our website and app, such as your browsing history, IP address, session timestamps, and activity within the platform. This data helps us analyze usage patterns and improve the performance and functionality of our services.
Transactional Data. When you make purchases, we collect information related to the transaction, such as purchase details and order identifiers. This data is provided by third-party payment processors (e.g., App Store, Google Play, or website payment providers) to ensure accurate order fulfillment.
Device Data. We automatically collect technical information about the device you use to access our services, including device type, operating system, and browser. This allows us to maintain compatibility, enhance user experience, and ensure secure access.
Location Data. If you enable location sharing on your device, we may collect approximate geolocation or domicile information. This data is used to personalize services (such as setting language preferences), fulfill legal obligations, and process requests related to your privacy rights.
Sensitive Information. We do not collect sensitive information such as Social Security numbers, financial account details, or biometric data unless explicitly required for legal or operational reasons.
App Privacy. Our application prioritizes your privacy by storing all data locally on your device. We maintain strict data protection protocols and do not collect personal information through the App. You retain full control of your data, and we require your explicit consent before any use. The sole exception occurs when we transfer personal information to AI-powered feature(s) providers, as detailed later in this Policy, while you use AI-powered feature(s).
2. Tracking Technology Choices
Cookies and Similar Technologies. Our Website utilizes cookies and similar tracking technologies to enhance your browsing experience. While most browsers accept these by default, you have the option to modify your browser settings to decline or delete them. Please note that adjusting these settings may need to be done individually for each browser you use. The extent to which you can limit these technologies depends on your specific browser settings and capabilities.
It is important to be aware that disabling or removing these tracking technologies may impact the functionality of certain features within our Website. We recommend carefully considering the potential effects before making changes to these settings.
3. How We Use Your Information
Lunaris utilizes personal information for the following essential purposes:
Service Delivery and Enhancement: We employ your data to provide, maintain, and improve our services, including monitoring usage patterns to optimize performance.
Account Management: Your information facilitates user registration and access to various Website and App functionalities, ensuring a seamless experience.
Contractual Fulfillment: We process your data to provide our Services (including features accessibility) and fulfill purchase agreements for products or services obtained through our Website and App.
Client Communication: Your contact details enable us to relay important updates, information, and security notifications via preferred channels.
Marketing: Subject to your explicit consent, we distribute pertinent updates, promotional offers, and product information aligned with your expressed interests. You retain the right to discontinue Lunaris’s marketing communications at any time.
Performance Analysis: We analyze user behavior to enhance our services and improve user experience through data-driven insights.
Customer Support: Your information helps us efficiently process and respond to inquiries and requests, ensuring prompt assistance.
Personalized Content: We may develop tailored content and advertisements based on your interests and location, potentially in collaboration with third-party vendors.
Corporate Transactions: In the event of mergers, restructuring, or asset transfers, your data may be transferred as part of the process.
Security Measures: We utilize your information to detect and prevent fraudulent activities, protect against security breaches, and maintain service integrity.
Continuous Improvement: Through data analysis, we identify usage trends, assess marketing effectiveness, and refine our offerings.
Legal Compliance: We process your data to adhere to legal requirements, respond to lawful requests from authorities, and fulfill our regulatory obligations.
It is important to note that we do not employ automated decision-making processes based solely on personal information processing.
4. Sharing of Information
4.1. General
We do not sell your personal information. However, we may share it with the following parties under specific circumstances:
- Service Providers. We may share your information with our agents, vendors, and other service providers (collectively “Service Providers”) in connection with their work on our behalf. Service Providers assist us with services such as data analytics, marketing and promotional services, Promotions, website hosting, and technical support. Service Providers are prohibited from using your information for any purpose other than to provide this assistance, although we may permit them to use aggregate information which does not identify you or de-identified data for other purposes. Certain service providers may process data entered by users through our Service. For comprehensive information regarding their privacy practices, please refer to Subsection 4.2 below, which outlines the relevant privacy policies.
- Affiliates. We may share your information with our related entities including our parent and sister companies. For example, we may share your information with our affiliates for customer support, marketing, and technical operations.
- Business Partners. We may share your information with our business partners in connection with offering you co-branded services, selling or distributing our products, or engaging in joint marketing activities. For example, we may share information about you with a retailer for purposes of providing you with product support.
- Third Parties. We may share your information with third parties for purposes of facilitating your requests (such as when you choose to share information with a social network about your activities on the Service) and in connection with tailoring advertisements, measuring and improving our Service and advertising effectiveness, and enabling other enhancements.
- Merger or Acquisition. We may share your information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
- Security and Compelled Disclosure. We may share your information to comply with the law or other legal process, and where required, in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also share your information to protect the rights, property, life, health, security and safety of us, the Service or any third party.
- Consent. We may share your information for any other purpose disclosed to you and with your consent.
Without limiting the foregoing, in our sole discretion, we may share aggregated information which does not identify you or de-identified information about you with third parties or affiliates for any purpose except as prohibited by applicable law. For information on your rights and choices regarding how we share your information, please see the relevant “Your Privacy Rights” section below.
Linked Websites. Lunaris’s Website and App may include links to other websites that may have different data practices compared to ours. If you provide personal data to any of those websites, your data will be subject to their respective privacy policy. We recommend reading the privacy policy of any website you visit attentively.
4.2. Third-Party Service Providers
Lunaris collaborates with select third-party service providers to enhance our service delivery, including email distribution services. These providers are rigorously vetted and process your personal data strictly in accordance with our directives.
Third-Party Analytics Services. We use third-party analytics services, including Google Analytics, Microsoft Clarity, and Google Search Console, to help us understand how users interact with our Website and App. These services may collect data such as IP address, device type, browser type, pages visited, session duration, and referral information. This data is used to analyze usage patterns, monitor performance, and improve the functionality of our services.
These third-party services process data in accordance with their own privacy policies:
- Google Analytics: https://policies.google.com/privacy
- Microsoft Clarity: https://privacy.microsoft.com/en-us/privacystatement
- Google Search Console: https://policies.google.com/privacy
You can choose to opt out of tracking by adjusting your browser settings, using privacy add-ons, or opting out directly via the tools provided by these services. Please note that opting out may affect certain functionalities of our Website or App.
Opt-out option: Visit https://tools.google.com/dlpage/gaoptout?hl=en to download and install the browser plug-in
OpenAI: We use OpenAI’s API to provide AI-powered features on our Website and App. These features use technology developed and provided by OpenAI LLC (“OpenAI”). Using these features requires sharing your information with OpenAI.
By using these features, you agree to OpenAI’s Privacy Policy, available at: https://openai.com/policies/privacy-policy
Please note that OpenAI may use any messages sent through the features for model training and improvement. You can find OpenAI’s opt-out options at: https://help.openai.com/en/articles/5722486-how-your-data-is-used-to-improve-model-performance
Additionally, these messages may be reviewed by human operators and third-party contractors worldwide. We strongly recommend against sharing sensitive or confidential information, including personal data. Lunaris cannot guarantee the security of these messages, and you use this feature at your own risk. Please do not use these features if you do not agree with OpenAI’s Terms and Policies https://openai.com/policies/ .
5. How We Protect Your Information
We use industry-standard security measures to safeguard your personal information:
Encryption: Data is encrypted during transmission and storage.
Access Controls: Only authorized personnel have access to sensitive information.
Regular Audits: Security systems and practices are routinely audited.
Incident Response: A dedicated team promptly addresses data breaches or security threats.
While no system is 100% secure, we are committed to maintaining the highest level of security to protect your information.
6. Your Privacy Rights
You may access, update, or remove certain account information that you have voluntarily submitted to us through the Service by sending an e-mail to the e-mail address set forth in the contact information above. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Children
The Website, App, and Service is not intended for persons under 18 years of age, and we do not knowingly collect information from persons under 18 without verification of parental consent. If we learn we have collected or received information from a person under 18 without verification of parental consent, we will delete that information.
8. Retention of Data
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice. Factors affecting retention include:
Legal obligations under federal, state, or local laws.
User consent or requests for deletion.
Operational needs for resolving disputes or maintaining records.
9. Updates
We reserve the right to update this Privacy Notice as needed. Any modifications will become effective immediately upon the publication of the revised Notice, with the “Effective Date” updated accordingly. For material changes, we will make reasonable efforts to provide direct notification. Your continued use of our Website and App following such updates constitutes acceptance of the revised policy. In the event of substantial modifications, we may issue additional notifications to your registered email address (if available).
10. How to contact us
If you have any questions about our Privacy Notice and your privacy rights, you can contact us by email: hello@lunaris.mobi.
